Data Controller
Fabio Morus Hypnotherapy is the data controller for this website and client enquiries. Contact: info@fabiomorus.com. Postal address: Flat 2, 37 Midvale Rd, St Helier JE2 3TY, Jersey.
Who This Policy Covers
- Visitors who read pages, use search, download resources, or manage cookie consent.
- People who submit contact, booking, ebook, or enquiry forms.
- Clients or prospective clients who communicate through email, WhatsApp, video calls, telephone, or in-person sessions.
- Professional contacts, referrers, and service providers who communicate about legitimate business matters.
Data We Collect
- Identity and contact details such as name, email address, telephone number, location, preferred language, and message details.
- Information you choose to share about your goals, symptoms, preferences, availability, or therapy history when enquiring about sessions.
- Session administration records such as appointment times, attendance notes, payment status, consent preferences, and practical follow-up messages.
- Website usage data such as visited pages, approximate location, device/browser information, referral source, cookie preferences, and analytics events where consent applies.
- Messages sent through WhatsApp, email, video call tools, social media direct messages, or other direct communication channels.
Health and Sensitive Information
Because hypnotherapy enquiries may include health, emotional, or wellbeing information, you should only share what is necessary for Fabio to understand your request and decide whether the service is appropriate. Sensitive information is treated with additional care and is not used for advertising profiles or sold to third parties.
Purpose of Processing
- Responding to enquiries and scheduling sessions.
- Assessing whether hypnotherapy, CBT-informed support, EMDR-informed work, or referral to another professional may be appropriate.
- Providing information about contracted services, prices, session format, preparation, and follow-up.
- Maintaining basic records needed for administration, safety, safeguarding, professional accountability, legal obligations, and dispute prevention.
- Improving website structure, readability, accessibility, and educational resources through consent-based analytics.
- Sending requested resources or updates when you have asked to receive them, with an option to unsubscribe where applicable.
Legal Basis
Where applicable, processing is based on consent, contract performance, legitimate interest, and legal obligations under GDPR, UK GDPR, Jersey data protection law, and LGPD principles for Brazilian users.
Therapy Confidentiality and Safeguarding Limits
Therapy-related communication is handled confidentially, but confidentiality is not absolute. Information may need to be shared if there is a serious risk of harm, a safeguarding concern, a legal duty, fraud prevention requirement, or another professional/ethical obligation. Fabio does not provide emergency care through this website.
Retention
Contact, enquiry, and service records are kept only for as long as needed for the therapeutic relationship, administration, safety, legal obligations, insurance, professional accountability, and dispute prevention. Analytics data follows the retention settings of the analytics providers. When information is no longer needed, it is deleted, anonymised, or archived with restricted access as appropriate.
Your Rights
You may request access, correction, deletion, portability, restriction, or objection to processing by emailing info@fabiomorus.com. Some requests may be limited by legal, safeguarding, professional record-keeping, or dispute-prevention obligations.
Cookies and Analytics
The website may use necessary cookies, Google Analytics, Microsoft Clarity, Cloudflare, and similar tools. Necessary tools help the site function and remain secure. Analytics and experience tools are used according to consent settings where required. You can manage preferences through the cookie banner where available.
Service Providers
Trusted providers may support hosting, security, analytics, email, booking, payment, file storage, video calls, and communication. They may process data only for the relevant service purpose and under their own privacy and security terms.
International Transfers
Some providers may process data outside Jersey, the UK, the EU, or Brazil. When this happens, reasonable safeguards such as contractual protections are used where required.
Security Measures
Reasonable technical and organisational safeguards are used, including HTTPS, restricted access, consent controls, security monitoring, and careful handling of client communications. No internet service can be guaranteed to be risk-free, so avoid sending unnecessary sensitive details through open forms.
Children and Young People
This website is not designed to collect information from children without appropriate adult involvement. If you are enquiring for a young person, include only the information needed to request guidance and arrange an appropriate conversation.
Contact
For privacy requests, email info@fabiomorus.com or write to Fabio Morus Hypnotherapy, Flat 2, 37 Midvale Rd, St Helier JE2 3TY, Jersey.